Know who. Know why.
Sell more.
SparkLayer Pulse is the sales workspace inside the platform. It shows which customers need attention, why, and what your team can do next, then takes you straight from the opportunity to a ready-to-place order at the customer’s live pricing and terms.
Built for sales teams. Just as useful when the sales team is you.
Works with Shopify, Wix, BigCommerce, WooCommerce, Magento, and custom platforms.
The bigger idea
Your B2B store should do more than take orders.
It should help you create them. Self-service B2B ordering gives customers a better way to buy. SparkLayer Pulse gives your team a better way to sell. Every order, quote, basket, invoice and customer interaction adds context to the relationship, and SparkLayer Pulse turns that activity into a clearer answer to the questions sales teams deal with every day.
- Who should I focus on?
- Which customers are due to buy again?
- Who is starting to go quiet?
- What have I promised to follow up?
- Which quote or invoice needs attention?
- What does this customer normally buy?
- Can I turn this conversation into an order now?
Together, one connected B2B operation.
The problem
Good customers rarely announce that they are drifting away.
They order a little later than usual. A regular line disappears from the basket. A quote sits unanswered. A sales rep promises to call back and gets pulled onto something else. None of those signals looks dramatic on its own. Across hundreds or thousands of accounts, they are easy to miss completely.
- A regular customer is late reordering.
- A quote has gone unanswered.
- An account is buying less than it used to.
- An invoice is overdue.
- A regular line has dropped out of a customer’s basket.
No spreadsheets. No digging through reports. No switching between systems just to decide where to start.
Know who needs you today.
SparkLayer Pulse learns the buying rhythm of each account from its own order history and surfaces the customers that deserve attention now. You see why the customer is there, the likely commercial value and the next action you can take.
Their normal reorder window is approaching.
They have moved beyond their usual buying rhythm.
Their activity is slowing and the gap between orders is widening.
Their spend is lower than the comparable period.
A live quote has been waiting for a response.
A follow-up you or a teammate committed to needs action.
Every opportunity comes with the context you need to act on it.
Reorder radar
Catch the next order before it becomes a missed order.
Your best customers already have a buying rhythm. SparkLayer Pulse learns it from their actual order history: when they buy, how often they buy, what they usually order and what they are likely to need next. See who is on track, who is due and who is starting to drift away. Then turn the accounts worth contacting into a dated action plan.
Turn "they haven't ordered yet" into your next opportunity.
Pulse Assist
Ask the questions you normally answer by digging through accounts.
Pulse Assist lets your team ask natural-language questions about customers, orders, quotes, invoices, baskets and products, using the SparkLayer data they already have access to. Which of my accounts are overdue to reorder? What did Northwind buy last time? Which open quotes have had no response for more than two weeks? Show me customers spending less than last year. It shows you the figures behind the answer, then takes you straight to the account or action that matters.
Your data already knows what is happening. SparkLayer Pulse helps you do something about it.
From signal to order
From "they're due to reorder" to a ready-to-place order.
Most sales intelligence stops when it tells you something happened. SparkLayer Pulse sits inside the system that can turn the signal into the transaction. Open the account. Understand the opportunity. Prepare for the conversation. Build the basket. Place the order through your existing store. No duplicate system. No re-keying. No separate order process.
- SparkLayer Pulse spots the opportunity. Northwind normally orders every 28 days. It has now been 41.
- The sales rep sees the context. Previous orders, typical spend, products, quotes, invoices and account activity are already there.
- The sales rep takes the next action. Call, email, add a task, chase a quote or prepare the customer's usual order.
- SparkLayer builds the real transaction. The basket uses Northwind's current products, pricing, pack sizes, discounts and payment terms.
- The order returns to the existing store. No duplicate entry, no separate sales-order database. It follows the same process as any other SparkLayer order.
Quotes and invoices
Keep revenue moving after the conversation.
A quote has been waiting too long. An accepted quote still needs converting. An invoice has moved beyond its payment terms. SparkLayer Pulse surfaces those moments against the customer account so your team can act with the right context. Because quoting and invoicing already sit inside the wider SparkLayer operation, the sales rep does not have to reconstruct the relationship in another tool before deciding what to do.
SparkLayer Pulse gives you the view. Your store and accounting platform remain the system of record.
Wherever you sell
Your wholesale business does not always run from a desk.
SparkLayer Pulse works wherever the next customer conversation happens. See today's priorities, open an account, call the customer, get directions, prepare for a visit and place an order from your phone. Same customers. Same pricing. Same orders. No laptop required.
Three ways to order
One customer. Three ways to build the order.
Use the full basket when an order needs building carefully, Quick buy when you know exactly what the customer wants, or POS when they are standing in front of you. Whichever route you choose, SparkLayer Pulse uses the same customer account, the same pricing and the same checkout in your store.
FootwearRunning Shoes
JewelleryBeaded Bracelet
PantryHouse Blend Coffee 250g
DrinkwareCeramic Mug
AccessoriesEnamel Pin Badge
ApparelCotton T-Shirt
JewelleryElephant Earrings
PantryReserve Red 75cl
See every line at the customer's price. Pack sizes, minimums and discounts apply as the basket grows.
Search the whole range, enter quantities and add multiple products without opening individual product pages. Customer pricing and quantity rules are already applied.
Scan a barcode, search the range or start from what the customer usually buys. Their pricing, terms, credit and account history are already there, and SparkLayer Pulse can flag overdue invoices, reorders and other account context before the order is completed.
Included with SparkLayer
SparkLayer Pulse is built into the platform, not another system to buy and connect.
SparkLayer Pulse is included with every paid plan as part of the sales-team workspace. It uses the customers, orders, quotes, invoices, products and account activity already running through SparkLayer, so there is no separate data project before your team can start using it. SparkLayer Pulse opens in its own layer above your storefront, so there is no replatforming and no theme rebuild.
The same catalogue, variants and stock.
The same accounts, buyers and customer groups.
The same price lists, tiers, terms and rules.
Placed through your existing store checkout.
Your ERP and accounting connections stay in place.
SparkLayer Pulse opens in its own layer without changing your theme.
Starter includes 1 sales user, Growth 2, Pro 5 and Enterprise is tailored to your team. Additional sales users are $39 per user per month. See pricing →
Try it yourself
Sell the way your sales reps would on your own store.
Type your web address and SparkLayer loads onto your storefront. Switch to the sales rep view, pick a customer and build an order at their prices.
Nothing changes on your live store. It opens in Ask Sparkie so you can save it or book a walkthrough.
Everything you need to manage wholesale sales, in one place.
SparkLayer Pulse brings the day-to-day work of a wholesale sales team together in one workspace. Whether you manage a national sales team or every customer account yourself, the same tools help you see what is happening and decide what to do next. Pick a page to explore.
Trade
Customers
Overview
Today’s account priorities alongside your own B2B sales performance.
How it works
- See the accounts that are due, slipping, down on last year or waiting on a follow-up.
- Open the orders, quotes, invoices or baskets behind every figure.
- Catch up on customer activity since your last visit.
- Compare sales, order volume and average order value over time.
Task List
Keep every promised action attached to the account.
How it works
- Create a dated task against any customer from anywhere in SparkLayer Pulse.
- See what is overdue, due today, coming up or complete.
- Export your tasks when you need to share or work elsewhere.
- Microsoft To Do and HubSpot connections are coming soon.
Requests
Turn emailed requests into ready-to-check orders.
How it works
- Forward an email from Gmail or Outlook without installing anything.
- See the customer's words beside the matched product, quantity and price.
- Review suggested matches when a request is unclear.
- Build the basket or link a new sender to the right account.
Activity
Follow orders, quotes, baskets and applications across the accounts you manage.
How it works
- Follow orders, shipments, quotes, abandoned baskets and applications.
- Open the relevant record or customer account from every activity.
- Keep customer activity separate from your own internal tasks.
Orders
Find any order, review it and reorder on the customer’s behalf using today’s prices.
How it works
- See every order, line, status and buyer.
- Reorder on the customer's behalf using today's prices.
- Send the order through your existing store checkout.
Quotes
See what is on the table, what needs action and what is ready to convert.
How it works
- See whether a quote is open, awaiting the customer, accepted or declined.
- Amend quantities and remove lines without rebuilding it.
- Convert the quote into an order or start a new order for the account.
- Send a reminder and create a task to follow up again.
Receivables
Understand overdue balances and attach follow-up tasks to the customer.
How it works
- See ageing balances and amounts by customer from your accounting connection.
- Record a payment, promise or dispute alongside the synced status.
- Create a reminder task directly from the invoice.
- Keep your accounting platform as the underlying ledger.
Products
See what customers buy and the context around product activity.
How it works
- Review performance by product range and variant.
- See product movement over the last 24 months.
- Find the customers who buy a product and those who do not yet.
- Add a product directly to a customer's basket.
Customers
Open the relationship, not just the record.
How it works
- Manage accounts, individual buyers and customer groups separately.
- See whether an account came from an ERP sync, application, invitation or manual setup.
- Approve an application, assign its pricing and invite the buyer in one flow.
- Give each buyer the right role for their company.
Pricing
See how each customer tier is performing.
How it works
- Review the price lists, discounts and terms attached to each tier.
- Compare sales and order volume by tier.
- Spot customers whose buying volume may justify a different tier.
Reorder Radar
Know who is on rhythm, due, overdue or going quiet.
How it works
- Learn each customer's rhythm from their own order history.
- See who is on track, due, overdue, quiet, new or irregular.
- Turn the accounts worth contacting into dated tasks.
Retention
See who keeps coming back and where activity is falling away.
How it works
- Group customers by the quarter of their first order.
- See whether they return and how often.
- Surface quiet accounts before they disappear.
Questions & answers.
What is SparkLayer Pulse?
SparkLayer Pulse is the sales workspace inside the platform. It shows which B2B customers need attention, explains why they have surfaced and helps your team take the next action. Use it to spot upcoming reorders, revive quiet accounts, prepare for customer conversations, follow up quotes and invoices, turn emailed requests into baskets and place orders at each customer's own pricing and terms.
Is SparkLayer Pulse included?
Yes. SparkLayer Pulse is included with every paid plan as part of the sales-team workspace. Starter includes one sales user, Growth includes two and Pro includes five. Enterprise plans are tailored to the size and requirements of your team. Additional sales users can be added to paid plans for $39 per user per month.
Which eCommerce platforms does SparkLayer Pulse work with?
SparkLayer Pulse works on every platform we support: Shopify, Wix, BigCommerce, WooCommerce and Magento, plus custom platforms through our API. It runs on top of your existing store, so your products, customers, pricing and orders stay where they are.
Will SparkLayer Pulse affect my storefront or theme?
No. SparkLayer Pulse opens above your storefront in its own layer, with its own styles. It does not change your theme, and closing SparkLayer Pulse returns you to the store exactly as it was.
How does email ordering work?
Forward the customer's email from Gmail or Outlook to your store's SparkLayer Pulse ordering address. SparkLayer Pulse reads the request, matches product names, SKUs and quantities, and applies that customer's pricing. Anything unclear is flagged for review, with likely matches suggested. Once you are happy, one click builds the basket. The original email remains in your inbox.
How does Pulse Assist answer questions?
Pulse Assist uses the data already in your SparkLayer workspace, including accounts, orders, quotes, invoices, baskets and products. Ask who needs attention, which accounts are going quiet, what quotes need chasing or who owes money. SparkLayer Pulse shows the figures behind its answer and gives you a next action, such as opening the account, preparing for a visit or starting an order.
Can I use SparkLayer Pulse on my phone?
Yes. SparkLayer Pulse works across desktop, laptop and mobile. On your phone, you can see today's priorities, open customer accounts, call customers, get directions, prepare for visits and manage orders. Offline mode is coming soon.
Where do orders placed through SparkLayer Pulse go?
Into your existing online store. SparkLayer Pulse opens your store's checkout as the customer, with their price list, payment terms, pack sizes and minimums applied. The completed order then appears in your store and connected systems like any other order.
Can I use SparkLayer Pulse if I do not have a sales team?
Absolutely. SparkLayer Pulse is built for anyone responsible for wholesale sales. If you manage your customer accounts yourself, set yourself up as the sales user and the whole workspace is yours. You will have the same access to daily priorities, Reorder Radar, Pulse Assist, tasks, quotes, invoices and customer ordering tools.
How do I get started?
If you already use SparkLayer with sales users, SparkLayer Pulse is available in your dashboard now. New to SparkLayer? Book a live demo to see SparkLayer Pulse working with your store, or start free and take your first B2B order.
Your next order may already be sitting in the data you have.
See how SparkLayer Pulse turns customer activity into a clear daily view of who needs attention, why and what your team can do next.
Prefer to talk to someone? Book a call
No replatforming. No new ordering system. Just a better way to run wholesale sales.
- 1Install the app
- 2Connect your pricing
- 3Live in hours
- 4Expert support
